In accordance with applicable Indian law and good consumer-protection practice, E-Vidya Academy maintains the following grievance redressal mechanism for Subscribers, students' parents/guardians, and agents.

1. Grievance Officer

2. Process

1. Any grievance relating to the Service, billing, content, or an agent's conduct may be submitted in writing (by email or WhatsApp message to the number above) with sufficient detail to allow investigation (e.g., roll number/agent code, date, and description of the issue).
2. We will acknowledge receipt within 48 hours and endeavour to resolve the grievance within 15 working days, or inform you of an expected timeline if more time is needed.
3. If you are not satisfied with the resolution, you may pursue the dispute-resolution route set out in our Terms & Conditions, or approach the appropriate consumer forum/court having jurisdiction.